1. Processing Times

• Orders are typically processed within 1–3 business days (excluding weekends and holidays).
• You will receive an email confirmation with tracking once shipped.

2. Shipping Methods & Rates

• We offer standard and expedited shipping options displayed at checkout.
• Shipping costs are calculated based on location, weight, and carrier.

3. Domestic Shipping

• Orders within the United States generally arrive within 3–7 business days after shipment.

4. International Shipping

• International orders may take 7–21 business days depending on destination and customs processing.
• Buyers are responsible for any customs duties, VAT, or import taxes.

5. Delays

• Nebula Labz is not responsible for delays caused by carriers, customs, or circumstances outside our control.

At Nebula Labz, customer satisfaction is important. Please review our return/refund terms:

1. Returns

• Returns are accepted within 30 days of delivery.
• Items must be unused, unopened, and in original packaging.
• To initiate a return, please contact us at [insert email] with your order number.

2. Non-Returnable Items

• Perishable goods, opened consumables, and customized items are non-refundable.
• Sale items and gift cards are final sale.

3. Refunds

• Once your return is received and inspected, we will notify you.
• Approved refunds will be processed to your original payment method within 5–10 business days.
• Shipping costs are non-refundable.

4. Exchanges

• We only replace items if defective or damaged upon arrival. Contact us with photos within 7 days of delivery.

5. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item).